Nollywood actor, Alexx Ekubo is not a happy customer at the moment
and he has taken to social media to share his anger by calling out DANA
airline over a recent encounter he had with them that didn't end well.
Read his article below...
I'm usually not the type to rant, but today i am beyond upset,
this gross Nonchalance & general misconduct by service providers in
Nigeria has gone on for to long it needs to STOP, you can't keep
treating paying costumers with reckless disregard, & expect them to
remain silent forever. Rampant delays & Sporadic cancellation of
scheduled flights without concern for the traveler's engagement has now
become a Norm in our Aviation Sector.
So yesterday my colleagues & i were booked on the 7:40am flight to
Owerri, only for them to announce by 9am that due to "operational
reasons" a term airliners now carelessly use, that the flight was moved
to 12:30pm, pls note that our engagement was billed to start by 11am,
long story short, calls were made top staff were woken up & a plane
"Miraculously" surfaced to evacuate us by 10am, we narrowly made the
event on time.
Now, today our departure back to lagos was set for 8:45am then for
"operational reasons" it was moved to 12pm then for another "operational
reason" it was moved to 2pm then 4pm then eventually we left by 5:30pm
which leaves me wondering whether they were operationally assembling the
plane in the backyard. Also Note that all this while NO member of staff
from DANA AIR came to address us or comfort us or even offer us water,
all these information you had to go & get from their desk, when i
asked the man behind the counter he said that FAAN (Federal Airport
Authority of Nigeria) would not allow them come to the departure lounge
to address the passengers.
Interestingly we found out that the Md & GM of DANA AIR who was
scheduled to be on the same flight as us after a while of delay flew off
on AIR PEACE, wow! How cool is that? Perhaps they had more "important
things" to do in Lagos than little ol me.
I've come to the logical conclusion that the management of DANA AIR are
insensitive, nonchalant, carefree, unperturbed & unbothered of their
customers well being & prior engagements.
As an Entertainer all i have is my voice & i've decided to speak forth on an issue that affects all & sundry.
Finally If i can't change the situation i wish i spark the Brain that does.
Good Night All!
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